Hi Mike! I am just joined this site at the suggestion of two of my friends who loves Storkbrokers
I just placed my first order yesterday and the seller got in touch with me to let me know that she was shipping my items out today & to thank me for my order. She told me if I had any questions/concerns to email her here on the site or via her personal email. I thought that was nice
This seller also had great reviews from other buyers...which made me feel even better about the purchase. I really like the review system here because it lets you know things about the seller such as how fast they ship, quality of item, etc.
Both of my friends have had excellent experiences using this site. That's why i'm here
One of my friends did make an order once & it took the seller awhile to ship out her items . My friend contacted (Bridget) one of the co-founders and she took care of the issue and was very helpful. Come to find out the seller had a death in her family and was out of town. which made the situation Understandable
Even despite that delay my friend still continues to shop here...which says a lot for her, she's easily turned off
I think you should give it a try and once you purchase something you can always send the seller a message to open up the lines of communication
Good Luck